General Terms and Conditions

The seller and operator of the online store at vgteam.cz is:

• VGT PLANT-BASED s.r.o.
• Registered seat: Jesenická 650, 790 81 Česká Ves
• IČO: 17144159
• DIČ: CZ17144159
• Registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, File No. 89335.
• E-mail: info@vgteam.cz
• Phone: +420 739 375 664

The seller is the company identified above, acting within its business activity when concluding and performing the purchase contract.

The buyer – consumer is any individual who, outside the scope of their business activity or independent profession, concludes a contract with the seller or otherwise deals with the seller.

Goods means food products (in particular plant-based foods) and other goods offered in the online store.

Contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

All presentation of goods in the online store is for information purposes only and the seller is not obliged to conclude a purchase contract regarding such goods.

The buyer places an order by completing the order form. Before binding submission of the order, the buyer is allowed to review and change the data entered. The buyer submits the order by clicking the “Place order” button.

By submitting the order, the buyer confirms that they have read and agree to these Terms. The purchase contract is concluded at the moment the seller confirms receipt of the order to the buyer by e-mail to the address provided in the order.

The buyer acknowledges that the seller is not obliged to conclude a purchase contract, in particular with persons who have previously materially breached a purchase contract or these Terms.

Prices of goods in the online store are stated including value added tax (VAT) and all related charges, except for the cost of delivery, which is stated separately.

The buyer may pay the price of the goods and any costs associated with delivery in particular by card via the payment gateway, or by other methods stated during the order process.

In the case of cashless payment, the purchase price is due upon submission of the order. The buyer’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller’s account.

The seller will issue a tax document – an invoice – which it will send electronically to the buyer’s e-mail address.

Goods are delivered to the buyer at the address stated in the order, or via a pickup point selected in the order.

Delivery costs vary depending on the chosen delivery method and are communicated to the buyer before binding submission of the order.

Where the goods are perishable food products, the seller undertakes to pack and dispatch the goods so as to preserve their quality and hygienic safety. The buyer is obliged to inspect the goods upon receipt.

Upon receipt of the goods from the carrier, the buyer is obliged to check that the packaging is intact and to notify the carrier and the seller of any defects without delay.

In accordance with Section 1829(1) of the Civil Code, the consumer has the right to withdraw from a contract concluded by distance means within 14 days of receiving the goods, without giving any reason.

To exercise the right of withdrawal, the consumer must inform the seller of the withdrawal by an unequivocal statement (e.g. by letter or e-mail to info@vgteam.cz). A model withdrawal form may also be used.

However, in accordance with Section 1837 of the Civil Code, the consumer may not withdraw from a contract for the supply of goods that are perishable, goods that have been irreversibly mixed with other goods after delivery, or goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygiene reasons. This applies in particular to foodstuffs.

If the consumer validly withdraws from the contract, the seller will return all funds received from the consumer, including delivery costs, without undue delay and no later than 14 days after withdrawal, using the same method.

The rights and obligations of the parties regarding rights from defective performance are governed by the relevant generally binding legal regulations, in particular Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code and the Consumer Protection Act.

The seller is liable to the buyer that the goods are free from defects on receipt. For foodstuffs, the seller is liable that the goods meet food safety and quality requirements at the time of receipt and are usable until the stated best-before or use-by date.

The buyer exercises rights from defective performance with the seller at the seller’s registered seat or electronically at info@vgteam.cz. The seller will decide on the complaint immediately, or within three working days in complex cases. The complaint, including remedy of the defect, will be settled without undue delay, no later than 30 days from the date it is made, unless the parties agree otherwise.

In the case of perishable foodstuffs, any defect must be reported immediately after it is discovered, no later than within the shelf life of the goods.

The protection of the buyer’s personal data is provided in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation. Detailed information on the processing of personal data is set out in the Privacy Policy available at vgteam.cz/en/gdpr.

The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered seat at Štěpánská 567/15, 120 00 Prague 2, www.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the purchase contract.

The consumer may also use the online dispute resolution platform established by the European Commission at ec.europa.eu/consumers/odr.

All arrangements between the seller and the buyer are governed by the laws of the Czech Republic.

The seller is entitled to amend or supplement these Terms. This does not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms; contracts already concluded are governed by the version of the Terms effective at the time of their conclusion.

These Terms take effect on the date of their publication.