General Terms and Conditions

The seller and operator of the online store at vgteam.cz is:

• VGT PLANT-BASED s.r.o.
• Registered seat: Jesenická 650, 790 81 Česká Ves
• IČO: 17144159
• DIČ: CZ17144159
• Registered in the Commercial Register kept by the Regional Court in Ostrava, Section C, File No. 89335.
• E-mail: info@vgteam.cz
• Phone: +420 739 375 664

The seller is the company identified above, acting within its business activity when concluding and performing the purchase contract.

The buyer – consumer is any individual who, outside the scope of their business activity or independent profession, concludes a contract with the seller or otherwise deals with the seller.

Goods means food products (in particular plant-based foods) and other goods offered in the online store. A substantial part of the assortment consists of foods liable to deteriorate rapidly or foods with a short shelf life that must be kept refrigerated.

Contractual relationships are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

For each product, the online store provides the food information required by Regulation (EU) No 1169/2011, in particular the name of the food, the list of ingredients with allergens emphasised, the net quantity, storage conditions and the nutrition declaration. This information is available to the buyer free of charge before the conclusion of the contract on the relevant product page.

The date of minimum durability (“best before”) or the use-by date (“use by”) is marked on the packaging and the buyer receives it at the latest upon delivery of the goods.

Perishable goods must be stored without undue delay after receipt in accordance with the storage conditions stated on the packaging (usually refrigerated).

All presentation of goods in the online store is for information purposes only and the seller is not obliged to conclude a purchase contract regarding such goods. Section 1732(2) of the Civil Code does not apply.

The buyer places an order by adding goods to the cart, completing the order form (contact and delivery details, delivery and payment method) and submitting it. Before submitting the order, the buyer can review and change all data entered; errors can be corrected by returning to previous steps. Immediately before the order is submitted, the buyer is shown an order summary: the ordered goods, the total price including VAT and all delivery costs, packaging material and any cash-on-delivery surcharge.

The buyer submits the order by clicking the button labelled “Order with an obligation to pay”. By submitting the order, the buyer expressly undertakes to pay the total price of the order in accordance with Section 1826a of the Civil Code.

The purchase contract is concluded at the moment the seller confirms receipt of the order by e-mail to the address provided in the order. The confirmation includes an order summary, instructions on the right of withdrawal and a link to these Terms; upon request, the seller will at any time send the buyer the version of the Terms effective on the date of conclusion of the contract in text form by e-mail.

If the seller discovers after the conclusion of the contract that the ordered goods (or part of them) are unavailable, in particular due to sold-out stock or loss of quality of fresh goods, the seller may withdraw from the contract to the extent of the unavailable goods. The seller will inform the buyer without delay and refund the price already paid for the unavailable goods (including a proportionate part of the delivery costs if the entire order is cancelled) without undue delay, using the same payment method.

The seller is further entitled to refuse an order placed by a person who has previously materially breached a purchase contract or these Terms, an order evidently intended for resale within a business activity, and an order exceeding quantities usual for ordinary household consumption.

The contract may be concluded in Czech or English; the Czech version prevails. The concluded contract is archived by the seller in electronic form for the purpose of its performance and compliance with legal obligations and is not accessible to third parties; the buyer receives its confirmation by e-mail.

Prices of goods in the online store are stated including value added tax (VAT) and all related charges, except for the cost of delivery, packaging material and any cash-on-delivery surcharge, which are stated separately and are always displayed to the buyer before the order is submitted. The price of goods is valid for as long as it is displayed in the online store.

In the event of an obvious technical error in the stated price of goods (for example a price of CZK 0 or a price evidently and disproportionately low, not even corresponding to the seller’s purchase price), the seller has no genuine intention to conclude the contract on such terms. In such a case the seller may withdraw from the contract (or the part of it concerning the mispriced goods); the seller will inform the buyer of the error without delay and refund any payments already made.

The buyer may pay the order price: (a) cashlessly by payment card in advance via the ČSOB payment gateway — the standard payment method, or (b) cash on delivery upon receipt of the parcel, where this option is available for the given order and country of delivery (generally only in the Czech Republic).

Cash on delivery is an additional service associated with increased costs (processing of the cash payment by the carrier, payment reconciliation and handling of discrepancies) and is therefore subject to a surcharge, the amount of which is displayed in the order before its submission.

In the case of cashless payment, the purchase price is due upon submission of the order; the buyer’s obligation is fulfilled when the amount is credited to the seller’s account. The seller dispatches the goods after the payment has been credited.

The seller will issue a tax document – an invoice – and send it electronically to the buyer’s e-mail address. The goods remain the property of the seller until the purchase price has been paid in full.

We deliver goods only to the Czech Republic, Austria and Germany, via the carriers PPL and DPD, to the address stated in the order or to a selected pickup point. The accepted payment methods and any delivery restrictions are displayed to the buyer at the latest at the beginning of the ordering process.

Perishable goods are generally dispatched only from Monday to Wednesday so that the parcel does not remain with the carrier over the weekend and the goods do not spoil. Orders received from Thursday to Sunday are dispatched the following Monday. Where the nature of the goods requires it, the goods are packed in thermal-insulation packaging; the price of the packaging material is displayed in the order before its submission. The goods will be delivered no later than 30 days after the conclusion of the contract.

The buyer is obliged to accept the parcel on the first delivery attempt, or to collect it from the pickup point without undue delay after being notified of its deposit. For perishable goods, the seller is not liable for deterioration in quality caused by the buyer’s late acceptance or late collection of the parcel.

Upon receipt of the parcel from the carrier, the buyer must check that the packaging is intact. If the packaging is visibly damaged, we recommend refusing the parcel or drawing up a damage record with the carrier, and notifying the seller immediately. The risk of damage to the goods passes to the buyer upon receipt of the goods.

If the buyer fails to accept the parcel (and this is not a valid withdrawal from the contract or a refusal due to a damaged parcel), the buyer breaches the obligation to take over the goods. In such a case, the seller may claim compensation for the damage caused by this breach within the meaning of Section 2913 of the Civil Code, in particular the costs charged by the carrier for transport and return of the parcel and — in the case of perishable goods that cannot be resold after return — also the value of the spoiled goods. The seller may set off this claim against the buyer’s claim for a refund of the purchase price.

The seller is also entitled to withdraw from the purchase contract if the parcel is not accepted. If the buyer fails to accept a cash-on-delivery parcel, the seller may require advance payment for the buyer’s next order, or reimbursement of the costs of repeated delivery.

In accordance with Section 1829(1) of the Civil Code, the consumer has the right to withdraw from a contract concluded by distance means within 14 days, without giving any reason. The period runs from the day the goods are received; where the contract covers several items delivered separately, from the day of receipt of the last delivery.

Important notice: in accordance with Section 1837 of the Civil Code, the consumer CANNOT withdraw, among others, from a contract for the supply of goods liable to deteriorate rapidly or goods with a short shelf life, as well as goods which, after delivery, have by their nature been irreversibly mixed with other goods [Section 1837(e)], and from a contract for the supply of goods in sealed packaging which, for health protection or hygiene reasons, are not suitable for return after the consumer has broken the seal [Section 1837(g)]. This applies in particular to fresh and chilled foods — typically goods marked with a use-by date (“use by”) or requiring refrigerated storage — and to foods whose packaging the consumer has opened. These exceptions are assessed separately for each item of the order; the consumer may withdraw in respect of long-life goods in intact packaging even if the order also contained perishable goods.

Withdrawal may be made by any unequivocal statement addressed to the seller, for example by e-mail to info@vgteam.cz or by letter to the seller’s registered seat. The consumer may use the model form set out in Article 10 of these Terms, but is not obliged to do so. The seller will confirm receipt of the withdrawal to the consumer in text form without undue delay.

If the consumer withdraws from the contract, they shall send or hand over the goods concerned to the seller without undue delay, no later than 14 days after the withdrawal. The direct costs of returning the goods are borne by the consumer.

The seller will refund to the consumer, without undue delay and no later than 14 days after the withdrawal, all funds received under the contract, including delivery costs, using the same method. If the consumer chose a delivery method other than the cheapest one offered by the seller, the seller will refund the delivery costs in the amount corresponding to the cheapest delivery method offered. The seller is not obliged to refund the funds before receiving the returned goods or before the consumer proves that the goods have been sent back, whichever occurs first.

The consumer is liable to the seller for any diminution in the value of the goods resulting from handling the goods in a manner other than necessary to become acquainted with their nature, properties and functionality.

Model form under Government Regulation No. 29/2023 Coll. (complete and return this form only if you wish to withdraw from the contract):

• Notice of withdrawal from the contract
• Addressee: VGT PLANT-BASED s.r.o., Jesenická 650, 790 81 Česká Ves, e-mail: info@vgteam.cz
• I/we* hereby give notice that I/we* withdraw from the contract of sale of the following goods*: …
• Date of order*/date of receipt*: …
• Name and surname of the consumer(s): …
• Address of the consumer(s): …
• Signature of the consumer(s) (only if this form is sent on paper): …
• Date: …
• (*) Delete as appropriate or complete.

Rights and obligations regarding defective performance are governed in particular by Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection. The seller is liable to the buyer that the goods are free from defects on receipt, in particular that they correspond to the agreed description and quantity, are fit for their usual purpose and have the usual properties.

The buyer may notify a defect that becomes apparent in the goods within two years of receipt. For foodstuffs, however, a defect may be notified at the latest by the use-by date (“use by”) or the date of minimum durability (“best before”) marked on the packaging; after that date, spoilage of the food follows from its nature and does not constitute a defect. For goods sold at a discount because their durability date is approaching, the short remaining shelf life itself — the very reason for the discount — cannot be claimed as a defect; only actual unfitness of the food (e.g. goods delivered already spoiled) may be claimed.

We recommend notifying the seller of any defect in fresh or chilled goods (spoiled, degraded or missing goods, broken cool chain) as soon as possible after receipt of the parcel, ideally within 24 hours — with rapidly perishing goods, timely notification is usually the only way to prove the defect and its cause. We recommend attaching photographs of the goods, the packaging and the parcel filling; this facilitates the assessment of the complaint and the claim against the carrier. Spoiled food does not need to be sent back unless the seller so requests.

Complaints may be lodged by e-mail at info@vgteam.cz (stating the order number and a description of the defect) or in writing at the seller’s registered seat. Upon receipt of the complaint, the seller will issue the buyer a written confirmation stating the date the complaint was lodged, its content, the requested manner of settlement and the buyer’s contact details.

The complaint, including remedy of the defect, will be settled and the buyer informed thereof no later than 30 days from the date the complaint was lodged, unless the parties agree on a longer period; complaints are usually settled within a few working days. If this period expires in vain, the buyer may withdraw from the contract or demand a reasonable discount.

If the defect constitutes a material breach of the contract (which is generally the case with delivered spoiled or degraded food), the buyer is entitled in particular to delivery of new goods free of defects (usually on the next dispatch day), a reasonable discount, or a refund of the purchase price. The seller will issue the buyer a confirmation of the date and manner of settlement of the complaint, or a written justification of its rejection.

The Czech Trade Inspection Authority (Česká obchodní inspekce), with its registered seat at Štěpánská 796/44, 110 00 Prague 1, www.coi.cz (ADR platform: adr.coi.cz), is competent for the out-of-court resolution of consumer disputes arising from the purchase contract. The consumer may file a petition for out-of-court dispute resolution no later than 1 year from the day they first exercised the disputed right with the seller; the procedure is free of charge for the consumer.

Supervision of the seller’s duties in the sale of foodstuffs (including information duties in distance contracting) is exercised by the Czech Agriculture and Food Inspection Authority (Státní zemědělská a potravinářská inspekce, www.szpi.gov.cz); consumer-protection supervision is exercised by the Czech Trade Inspection Authority; personal-data supervision by the Office for Personal Data Protection; trade licensing inspection by the competent trade licensing office.

The protection of the buyer’s personal data is provided in accordance with Regulation (EU) 2016/679 (GDPR) and applicable legislation. Detailed information on the processing of personal data is set out in the Privacy Policy available at vgteam.cz/en/gdpr.

The purchase contract and the relationships arising from it are governed by the laws of the Czech Republic. This choice of law does not deprive a consumer habitually resident in another EU Member State (in particular Austria or Germany) of the protection afforded by provisions of the law of the state of their habitual residence that cannot be derogated from by agreement (Article 6(2) of Regulation (EC) No 593/2008 of the European Parliament and of the Council, Rome I).

This is without prejudice to the consumer’s procedural rights under Regulation (EU) No 1215/2012, in particular the consumer’s right to bring proceedings before the courts of their state of domicile.

These Terms are drawn up in Czech and English; in the event of a discrepancy, the Czech version prevails.

The seller is entitled to amend or supplement these Terms. This does not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms; contracts already concluded are governed by the version of the Terms effective at the time of their conclusion.

If any provision of these Terms is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning is as close as possible to the invalid provision; the validity of the remaining provisions is not affected. Should any provision of these Terms unintentionally conflict with mandatory consumer-protection legislation, such statutory provisions prevail and the seller undertakes to comply with them.

The seller is not bound by any codes of conduct within the meaning of Section 1820(1)(n) of the Civil Code.

These Terms take effect on 24 June 2026.